had this problem for a long time,have to start a thread on my cell and cut off and then i can finish it.work computer and home same thing.new lap top and windows 10 at home and it works. was told without windows 10,it cant protect your computer..,i am not a big computer person ,this is what best buy tech told me and showed me at geek squad ,im at work early Saturday morning and my system here goes right to deceptive site.